Appointment Policy  

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Patient Arrival Policy

For your safety and comfort, and that of others, all dogs must be on a leash and properly controlled while in the building.  All cats, and other exotic pets should be transported in an appropriate carrier or on a leash. If your pet is particularly nervous or aggressive away from home, please discuss the situation with a receptionist so she can help you plan for a safe and lower-stress visit. Alternatives that can help include scheduling your appointment for the first slot of the appointment block to ensure a rapid check-in, muzzling your dog before bringing him in or having a technician help you and your pet in from your car.

Payment Policy